These terms and conditions must be read and agreed with before making a non-refundable deposit, as agreed. The person must be over 18 years of age, confirms that he/she is doing so for all other persons included in the party and is also, accepting the terms on their behalf as well as their own. The deposit of 50 % to secure the booking is accepted as part payment of the full amount. A booking will not be deemed confirmed until the completed Booking Form and deposit are received.
The balance of the cost of your holiday must be paid no later than 10 weeks prior to departure, or as we specify. If your booking is less than 10 weeks before departure, you must pay the total cost in full to be sure the holiday home will be reserve, on booking or as we specify. If payment of the balance is not received by the due date, we reserve the right to cancel your booking and in this case, no monies will be refunded.
No refund will be given in the event of cancellation by you and will result in the loss of any/all monies paid to date.
On arrival a further €330,- (or agreed amount depending on the holiday home) returnable damage/key deposit will be required. We also charge for final cleaning of €60,- and administration charge of €35,-.
Best Holiday Homes Penang accept no liability whatsoever for any aspects of the arrangements and no liability for any loss, personal injury or death, however incurred, whilst residing in one of the holiday homes. During your stay you are expected to assume responsibility for the safety and security of the holiday home and all occupants.
We take no responsibility for any matters beyond our control i.e. industrial disputes, bad weather conditions or any other situation beyond either our, or holiday home owners control.
Although every effort has been made to ensure that all information is accurate, Best Holiday Homes Penang accept no liability for any discrepancies or any problems that may occur during your stay. In the unlikely event of a problem, you should contact the appropriate Property Management or us immediately so that every effort can be made to rectify the situation. We will not be able to deal with any complaints after departure from the holiday homes.
Any faulty items must be reported. Any damages/breakages during your stay must also be reported and either replaced or paid for.
Best Holiday Homes Penang accept no liability for any surrounding building works, though we shall do our best to inform clients if this is the case.
The client is recommended to take out the appropriate travel insurance.
Any additional guests, after those in the original booking, must be declared and approved.
Transport from the airport to the property is a separate arrangement, available on request, and is not included in the booking fee.
Internet access available on request and will be charged separate.
Flexible check in and check out time.
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